Frequently asked questions?
We will be updating this soon...
Friday 22nd September 2017.
Q: I have had a website built elsewhere and I am not happy with the service I am getting from this third party company. Can I move my website to NRG Digital and how would it work with my domain and emails etc?
A: Yes you can move to us, and we would welcome you as one of our new clients.
How it would work is we would take a copy of your website from it's online presence. We would not necessarily need to access the third parties server, and this can be done without their knowledge. In theory your website will stay live and so too will your emails. Your domain would not move (yet) , this will always remain at Nominet (in the case of a .co.uk) they are the regulatory body for all .uk domain names.
You may have to continue to pay any agreed monthly hosting costs to the third party company.
In the meantime you will need to give us your log ins (password etc) to enable us to back up your emails. We would need to do this ahead of the actual move. And it would be very beneficial to set a date and time for this.
Once we are satisfied we have the copy site on to our server we will notify you to then let the third party company know of your decision to leave them.
We then contact them to notify us of the IPS tag for the domain.
Even when they give us this tag nothing needs to 'move'.
This is like getting a key cut for a house you intend to move into.
It is only then that we make the change to release the domain from pointing at the third parties hosting solution (server) to ours.
From that point on we take responsibility for your website and your emails.
As is the case with all websites built by other companies if the website is built in an open source software solution such as WordPress, we then need to rebuild it in our own software 'StartASite' to enable us to develop the site in the future.
(Please be aware the site would remain 'static' in terms of content and SEO until we do this).
There are many advantages to this way of working not least our proven excellent track record with the SEO side of all of our previous websites reaching the first page* of Google using our own software. * Dependent on monthly package.
The other main benefit is from that point on we will be able to update your website much more swiftly than has been the case previously.
There may be a charge for the rebuilding of the website in our software but we will itemise this and advise you in advance.