Sunday 4.02pm .... 21st June 2009
A point I have just picked upon reading thru the forums on the website hosting company (there are a lot of people affected by this server crash) is that people are being asked to look at the date of any email sent - so if it looks like you have not receieved mail on 17th / 18th - it may have been queued and come thru on 19th -- check sent date to put your mind at rest -- you should not have lost any email. It will have been queued and delivered later.
Sunday 3.58pm .... 21st June 2009
Of the final two sites that were still down - one is back up - only one to go !!
Saturday 2.04pm .... 20th June 2009
After a brief scare (sites back down again - aaargh - only half hour or so) - back up again! (my nerves can't take this) Obviously teething problems with moving everything over to another server which increased load on that server - but back up again now -- refresh your cache in your browser if you are still having problems. -
Saturday 12 noon.... 20th June 2009
Final two sites still down -
Aiming to get them back up Sunday night.
Friday 7.45pm.... 19th June 2009
Spoke to Drew (via Support) at hosting company - he is aware of final two sites that are still down - should be back up Monday morning - if anyone has any problems over weekend -- txt 07889 875 406 or email gary@nrgdigital.net - Bye for now.
Friday 7.45pm.... 19th June 2009
Looking good - most sites are back up - still waiting on at least two.....
Friday 7.35pm.... 19th June 2009
Looking good - emails working on most (if not all sites) and some sites that were down coming back up.
Friday 6.47pm.... 19th June 2009
Checking thru those sites that are still down and making sure customers still have use of emails. I'll post details here shortly
Friday 5.24pm.... 19th June 2009
Still no joy on remaining sites that are down. Support ticket created at Hosting company any body requiring access to any emails over weekend ring my mobile -- I'll keep this page up to date with any developments.
Friday 2.49.... 19th June 2009
Just reading thru forum used by other web design companies affected by the crash a lot of sites back up but those not up yet are being asked to be patient.
Friday 2.45.... 19th June 2009
Just checked thru the sites that are still down - making a list and going to submit a support ticket to hosting guys ......
Friday 2.05.... 19th June 2009
Just to re-iterate the hosting company we use have had a major problem with one of their severs in Rapid Switch's data centre in Maidenhead in Berkshire. This has affected 37 of our clients websites. Because of the high security of the data centre (they wont even let Dell engineers in without showing their passports) The guys from the hosting company have had to drive down thru the night from Motherwell (nr Galsgow) to the data centre to restore the sites (thousands in total affected) to another sever.
We will be posting another update at around 3.30pm
With another at 5pm tonight
Friday 1.33.... 19th June 2009
Eighteen back up at this point - some of those that are still down are able to recieve email. Ring if anything urgent.
Friday 1.30.... 19th June 2009
Total of 37 of our sites affected by this issue (thousands more up and down the country) - Customers on our Elite server in Portsmouth remain unaffected.
Friday 12.59.... 19th June 2009
If your site is not up yet you will be receiving a text directing you to this webpage for updates.
Friday 12.45.... 19th June 2009
Currently checking thru sites making a list of those still not back up and if not back up in the hour will contact Colin and Drew with list.
Friday 12 noon.... 19th June 2009
One of our servers at a data centre we use in Maidenhead , Berkshire experienced ' a catastrophic failure of an embeded network card' on Wednesday morning.
This resulted in many of our website customers websites and emails being down from Wednesday 11.07 till today (Friday 19th June).
We and our hosting partners have been working around the clock to rectify the problem.
Two engineers Colin and Drew are currently backing up sites to a back up server at this present time.
We thank you for your patience in this matter.
Some customers will find their sites are back up now.
Others will be back up as the day progresses.
Any emails that were sent during the downtime will be queued and will be delivered once your site is back live again.
In certain cases if you require access to urgent emails we may be able to access them on your behalf.
For further updates log on to this page.
Or ring my mobile 07889 875 406
Gary NRG Digital
